Transportation without barriers
COAST Fixed Route Service
COAST is committed to providing public transportation to everyone. The most affordable option is the fixed-route system. "Fixed-route" simply means that the buses run along a designated route according to a regular schedule. All of our buses are fully accessible and ADA-compliant. All COAST operators receive extensive training in the proper operation of COAST vehicles and accessibility features.
All COAST transit buses are “low-floor,” meaning that they have single-step entry, accessible ramps and will lower (or “kneel”) at the front door. COAST minibuses, which are sometimes placed in fixed-route service, are equipped with wheelchair lifts. Passengers who cannot climb the steps of a minibus -- even if they do not use a wheelchair -- can ask the driver to deploy the lift. Our commuter coaches are also equipped with wheelchair lifts.
Most COAST buses have modern, high-visibility destination signs, and most also provide automated stop announcements. On buses that do not automatically announce stops, operators will make the announcement themselves.
COAST ADA Paratransit: Reservation-based service within 3/4-mile of the fixed route system
As required by the Americans with Disabilities Act (ADA), COAST provides curb-to-curb paratransit service for passengers whose disability prevents them from independently using the fixed route bus service for at least some of their trips. For example, an individual may be unable to get to or from the nearest bus stop due to a mobility or vision impairment. Others may be unable to navigate the route on their own due to a cognitive impairment. Our paratransit service vehicles include accessible minivans and minibuses. COAST’s ADA Paratransit service is a type of “demand response” service, wherein the eligible person calls at least a day before the travel day to schedule a ride.
Current ADA clients: To guarantee your next-day ride, you must make your reservation with TripLink (603-834-6010) by 5:00 PM the day before. For Monday rides, your reservation must be made by 5:00 PM the Friday before. We do our best to accommodate late or same-day ride requests, but they cannot be guaranteed. To cancel a scheduled ride, please inform TripLink at least 2 hours before the scheduled pick-up time (otherwise your trip will be recorded as a no-show).
For information about the most up-to-date policies regarding ADA paratransit service, click the link to our ADA Paratransit Service Guide on the top left pane (under "COAST Documents").
It is important to keep in mind that ADA paratransit service complements COAST's fixed route system; that is to say that the ADA service mirrors the fixed route service's availability. ADA service is available only within 3/4-mile of the fixed route(s) and only on days and during hours that the fixed route(s) operate. Fares for ADA paratransit trips are determined by doubling the fare that the rider would pay to use the fixed route service instead. For example, an ADA paratransit trip fare from downtown Dover to Portsmouth Regional Hospital would be $6 each way, because a bus rider would pay a $1.50 fare each way on both routes 2 and 40 to make the equivalent trip via the fixed route system (totaling $3). ADA passengers are expected to pay the fare each time they board the vehicle, just as are the fixed route bus riders. For convenience, we have ADA ticket books available to our ADA riders as an alternative to paying a cash fare. Click here to order an ADA ticket book online.
Eligibility for ADA paratransit service is based on the rider's functional ability to ride a bus independently, NOT on other factors such as the ability to drive a car, financial circumstances, inconvenience of the bus schedule or eligibility for any other state or federal program.
If you or your loved ones are interested in ADA paratransit service, we encourage you to contact TripLink at 603-834-6010. COAST staff will explain the ADA service in greater detail, answer any questions you may have, and send you an application. When we receive a completed application, including the section to be filled out by a health care professional, we will schedule an in-person meeting with the applicant at the COAST office. The interview helps us make the appropriate eligibility decision and also provides an orientation for the applicant. Transportation to and from our office is provided at no cost and is considered part of the orientation. Persons with disabilities who require telecommunications relay services may access COAST through NH Relay “711” or email questions and/or comments to email@example.com.
We encourage everyone to try the fixed-route services as they are accessible and less expensive to ride. COAST is developing a program that will assist with travel training for persons with disabilities and/or elderly persons who seek to make full use of the fixed route bus service.
Information about other scheduled transportation and “demand response” services may be found through ACT's “Community Rides” website, which has a searchable transportation directory covering all of southeastern NH.
Reasonable Modification Policy & Procedures
COAST will make reasonable modifications/accommodations to policies, practices, and procedures to avoid discrimination and ensure that their programs are accessible to individuals with disabilities.
The point of contact for Reasonable Modification Requests at COAST is:
Name: Greg Burdwood, Demand Response Manager
Telephone: (603) 743-5777x119
Requests may be reviewed by the following COAST staff, Fixed-Route Supervisor, Director of Operations, Director of HR & Compliance.
For more information, please see the full Reasonable Modification Policy & Procudures.